DE
EN
NL
Frequently asked questions
General questions
How can I open a customer account with HLR?
Do I have to pay a deposit?
Can I rent something as a private individual?
Can I also have the equipment delivered and collected?
Are there costs for cleaning, repair and wear and tear?
Goods issue, cancellation and return
How and when do I get the rented equipment?
How much lead time does HLR need if I want to collect the material myself?
Can I come to the camp without prior contact?
How can I deregister the material from the rental?
How is the end of the lease determined?
What is the procedure for returning rental equipment to the HLR warehouse?
Forwarding delivery / collection
Does HLR also offer a delivery and collection service?
What are the minimum data requirements for delivery by an HLR partner forwarding agent?
What does the delivery service cost?
How can I arrange the delivery and collection service?
Do I have to be present in person when the equipment is delivered or collected?
Who loads the haulage vehicle? Can the driver load independently?
How much lead time does HLR need if I want to have the material delivered to my desired delivery address by a haulage company?
Are delivery and collection only possible during business hours?
How does the pick-up process work after the end of the rental period if I want to use the pick-up service?
Can I use the service for just one route (delivery or collection)?
Questions about required information
Why is the weight of the load important?
What does the number of attachment points mean?
How important is the length, width and height of the component?
What is the steel girder type and why is it relevant?
What other factors should be considered when selecting a product?
Is the load centre of gravity relevant?
How can I determine the centre of gravity of the component?
What effects does the centre of gravity have on the use of the equipment?
Please note that the exact answers to these questions depend on the type of equipment and the specific requirements . Please contact us for comprehensive advice and detailed answers to your questions about your load.
